Refund & Returns Policy
We want you to be satisfied with your purchase. If there is an issue with your order, our team is here to help.
Please review our policy below for returns, refunds, and exchanges.
📦 1. Returns
We accept returns for items that are damaged, defective, or incorrect.
To be eligible, you must contact us within 7 days of receiving your order with your order number and details of the issue.
📸 2. Proof Required
To process your request, we may require clear photos or videos showing the issue.
This helps us resolve your case quickly and accurately.
🔄 3. Refunds & Replacements
Once your request is reviewed, we will offer a suitable solution, which may include:
• A replacement item
• A refund (full or partial depending on the issue)
Refunds will be processed to your original payment method.
• A replacement item
• A refund (full or partial depending on the issue)
Refunds will be processed to your original payment method.
⏳ 4. Processing Time
Refunds are typically processed within 3–5 business days after approval.
Please allow additional time for your bank or payment provider to complete the transaction.
Please allow additional time for your bank or payment provider to complete the transaction.
❌ 5. Non-Returnable Items
We do not accept returns for:
• Change of mind
• Incorrect orders placed by the customer
• Items that have been used or opened (unless faulty)
🚚 6. Shipping Costs
Shipping fees are non-refundable unless the item received is damaged or incorrect.
📦 7. Order Issues
If you experience any issues with your order, please contact our support team as soon as possible.
We aim to resolve all cases quickly and fairly.
📞 8. Contact Us
For any return or refund requests, please contact us at:
Email: support@yourstore.com
Our team will respond within 24 hours.